FAQ’s

FAQ: Delivery Service

No we do not our offices are located in Guangdong Foshan Chancheng Shiwan Heping Road ,1506 Creative City Zone C E-Comm Building 12th Floor .

Payments by Cash ,Bank transfert ,Western Union . If customer would like to pay via credit card, please be advised that we use an online payment system which an additional 6% surcharge applies.

We use semi-aniline leather .Semi-aniline leather is a leather treated with transparent, soluble dyes, retaining the hide's natural surface so that all the animal's pores, scars and marks remain visible. Semi aniline leather is an authentic and luxurious leather. Soft and supple to the touch, it has a rustic, textured look that grows richer over time. Semi aniline leather has a thin top coat added to it. This protects the leather and offers colour uniformity, while still allowing its natural characteristics to show through. Semi-aniline leather is less cold in winter, less sticky in summer and more resistant to stains and scratches. This makes it more user-friendly than pure aniline and perfect for households with pets and children. It's lower maintenance than pure aniline, but it does still requires a certain degree of maintenance.

exportiles.com sales terms are exclusively on a FOB Foshan or Ex-Works basis ,therfore the customer is in charge and responsible for shipping.
To get a free shipping quote fill sent us a request by filling the form here.

Goods are available for pick up in Lecong Furniture Hub.
Contact your sales representative to schedule pick up.

FAQ: Orders

Delivery times may vary depending on the items you have purchased.
The standard production lead time is 4-6 weeks . For more information, please contact your sales representative with your invoice number .

Yes you can however as the standard production lead time varies depending on the items; delivery date and time will be scheduled base on the last completed items. If you would like to organise for split-delivery service, please contact us for more information.

If the order has not been processed, we can honor the request and a cash voucher will be issued.

To view the status of your order, simply log in to your exportbeds.com account and click "My Orders."
If you have any questions contact your sales representative .

We use your info to fulfill your order accurately and quickly, and to improve your shopping experience.
We respect your privacy and never share this information with anyone, except in connection with your order. If you want to know more, take a look at our Privacy Policy.

FAQ: Shipping

Interior Dimensions
Width                2,350 mm
Length              5,896 mm
Height               2,385 mm

Door Opening
Width              2,340 mm
Height             2,274 mm

Tare Weight
kg                    2,150 kg
Ibs                   4,739 Ibs

Cubic Capacity
Cubic meters             33.0cbm
Cubic feet                   1,179 cu.ft

Payload
kg                        24,850 kg
lbs                       54,783 Ibs

Interior Dimensions
Width                2,350 mm
Length              12,035 mm
Height               2,385 mm

Door Opening
Width              2,339 mm
Height             2,274 mm

Tare Weight
kg                    3,700 kg
Ibs                   8,156 Ibs

Cubic Capacity
Cubic meters             67.0 cbm
Cubic feet                   2,393 cu.ft

Payload
kg                        32,500 kg
lbs                       63,491 Ibs

Interior Dimensions
Width                2,350 mm
Length              12,035 mm
Height               2,697 mm

Door Opening
Width              2,340 mm
Height             2,579 mm

Tare Weight
kg                    3,800 kg
Ibs                   8,377 Ibs

Cubic Capacity
Cubic meters             76.0 cbm
Cubic feet                   2,714 cu.ft

Payload
kg                        30,200 kg
lbs                       66,577 Ibs

Handling shipping yourself means booking the cargo or space directly with a shipping company and managing Customs Declarations locally in China and in your country.

These formalities and process are often complicated for non professionals. However ,if you choose to handle your shipment yourself, you will need to select our Less Than a Container Loading Service during your online selection.

This means that your purchase is made on a EX-Works sales terms and you are in charge of shipment.

Fees may apply for EX-Works purchase due local pick up and goods handling. You will be in charge of collecting the goods at the designated location and time scheduled with your sales representative for the pick up.

Once you have made your purchase you will have to monitor the carrier of the cargo yourself and deal directly with them. You may appoint a local representative in China to deal with such transaction or appoint our company to assist you with your goods consolidation and shipment procedure.

FAQ: Orders

Delivery times may vary depending on the items you have purchased.
The standard production lead time is 4-6 weeks . For more information, please contact your sales representative with your invoice number .

Yes you can however as the standard production lead time varies depending on the items; delivery date and time will be scheduled base on the last completed items. If you would like to organise for split-delivery service, please contact us for more information.

BED FAQ'S

1.Measure the Length, Width, and Depth of your any mattress
If you do not know how to measure your mattress check our FAQ
How should I measure my mattress?
2.Read carefully our product specification on mattress size and recommended mattress height.
3.Make your selection.

PRICE FAQ's

FOB Price means Free On Board, in short FOB, is a term frequently used in shipping terms where the seller quotes a price including the cost of delivering goods to the nearest port.
The buyer bears all the shipping expenses and is responsible to get the products from that port to its final destination. In simple terms, FOB price means the buyer has to bear the shipping costs completely.
exportbeds.com FOB Price includes :
Product
Product Standard Packing and Packaging
Loading of the goods into the container
Delivery of the goods to the port of departure
Export Custom formalities .
For a better understanding exportbeds.com FOB price that the buyer pays for the above excluding any of the following costs:
Insurance
Freight to destination
Unloading at destination
Import Customs at destination
VAT at destination
Import Duty at destination

Some buyers falsely assume that FOB is not a good fit for them. However, this is not true since it offers some advantages for the buyers, such as:

One of the biggest advantage is that the buyer gets a greater control over freight and freight costs. The buyer is free to choose a freight carrier and also decide the route and transit time. If the buyer does not go for FOB, he has no say over freight carriers and the freight time. Most buyers choose FOB over other shipping options for this very reason. The manufacturer can choose any freight company and since buyer can do nothing but wait for the goods and hope that nothing goes wrong in transit.
With FOB, the buyer can get insurance since he is responsible for the goods. He can choose to insure the products up to the point of final destination.
This is not possible for many other shipping options where the seller takes charge of shipping and insurance. The goods are usually insured only up to the destination port. And damage from the port to the buyer’s address is not insured by the seller.
When the buyer has more control on shipping, he can hire a freight company of his choice. At any point during the transportation, the buyer knows the status of the shipment since he is the central contact. Whereas, if the seller arranges for shipping, the buyer is not in direct touch with the shipping company. And if the seller chooses to hire multiple companies for shipping, it can be tough for the buyer to obtain the updated shipping information.
With FOB, the buyer can select a freight company that offers the best prices for shipping and insurance for the products. It gives him greater control over shipping as well as the overall cost of the products. However, if the buyer has to pay for shipping arranged by the seller, it can turn out to be quite expensive especially if the seller decides to hire different companies to take care of freight and in-land transportation.

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